Welcome to Stockholm Projektgrupp Aktiebolag and our website, gooday.se. These general terms and conditions apply when you place an order via gooday.se/.com and associated pages (the “Website”). The terms constitute an agreement between you and Stockholm Projektgrupp Aktiebolag, Org. No. 556254-1531.
Your order is packed and shipped normally within 24 hours. Normal delivery time is about 1-3 days, during high season it may take longer.
We do not take financial responsibility for any delays depending on the shipping company.
If you discover damage to the package, you must immediately report this to the post office or other carrier and make a claim. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the handling of the mail, you must contact them and make a claim. If any dispute with the post office or the transport company can not be resolved, please contact us. If you have ordered and do not pick up your shipment before it is returned to us (package approx. 1 month, letter 14 days), we will invoice you SEK 195 (incl. VAT) for our work with handling the goods.
The shipping cost for an order is charged according to the actual order value – this is done automatically in the online store and the cost of shipping is reported at checkout. If the order value is less than SEK 399, a shipping fee of SEK 79 will be added for private individuals. For order values exceeding SEK 399, we offer the shipping cost. For companies, the free shipping limit is SEK 3,000 incl. VAT, otherwise SEK 500.
You can pay with Klarna, Paypal, Visa, Mastercard, American Express and Maestro directly on the website. When you pay by card, none of your card details are stored with us.
Our invoicing takes place in collaboration with Klarna AB. Payment terms are 30 days (SEK 0 in fee).
Receipt / Order confirmation
When you place an approved order, you will receive an e-mail that is valid as an order confirmation.
All prices include VAT of 25%. Should VAT change, we reserve the right to adjust our prices by the corresponding amount. We reserve the right to make printing and typing errors.
RIGHT OF WITHDRAWAL & COMPLAINT
Right of withdrawal
We follow the law on distance contracts according to the Swedish Consumer Agency’s recommendations. According to the Distance Contracts Act, you have the right to cancel your purchase within 14 days. The withdrawal period begins to apply on the day you receive your order or a significant part of it. The right of withdrawal only applies if the product is in a substantially unchanged condition. As a customer, you have the right to inspect the product, but you may not break seals or try the product. When exercising the right of withdrawal, the customer is responsible for both the return cost and that the product arrives intact. Always contact customer service via email before returning an item.
Right of withdrawal does not apply to companies. In the event of an approved complaint or cancellation of a purchase, we will refund the amount for your order within 30 days. When exercising the right of withdrawal, please use the address at the bottom of this page.
If your product is damaged or faulty, you must complain about the product within a reasonable time. We recommend that the complaint is made on the back of the delivery note. Describe the error carefully and indicate if you want a new item or your money back. In the event of an approved complaint, we will of course reimburse you for any return shipping costs. In the case of complaints, the same address is used as for the right of withdrawal, which you will find at the bottom of this page.
We process all personal data that you provide in accordance with the Personal Data Act (PUL). We guarantee that no information about you is sold or used for advertising from third parties, but only used internally by us. Your e-mail address is used for the order confirmation as well as for other information about your order and newsletters. If you want to change the information or be removed from the register, please contact our customer service. Information about your order is handed out to Klarna if you have chosen one of Klarna’s payment options with us. If you want to see what information we have saved about you, please contact us.
Facts and price information are provided with reservation for printing errors, possibly. incorrectly specified technical specifications and for final sale.
If you are under 18 years of age, you must have a parent’s permission to order from us. Attempted fraud is always reported to us by the police.
Any disputes are resolved primarily in discussion with our customer service. We follow the General Complaints Board’s recommendations and otherwise refer to the European Commission’s dispute resolution tool on the Internet: https://ec.europa.eu/consumers/odr